SDSISDSI
About Us Rapid Estimator Features Custom Software Support Services
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REAL SUPPORT. REAL PEOPLE.

When you need help, you get an expert — not a ticket.

For 40 years, our customers have told us that SDSI support is the best in the industry. We answer the phone. We know your name. And we stay with you until the problem is solved.

See How It Works Request Support
SDSI remote support specialist assisting a construction client with Rapid Estimator via secure remote desktop session
SUPPORT THAT MATCHES YOUR NEEDS

Flexible support plans

INCLUDED
Standard Support
Included with every Rapid Estimator license
  • • Phone and email support
  • • Remote desktop assistance
  • • Next-business-day response
  • • Free minor version updates
  • • Access to knowledge base
MOST POPULAR
RECOMMENDED
Priority Support
Annual maintenance plan
  • • Same-day response guarantee
  • • Direct line to senior specialists
  • • Unlimited remote sessions
  • • All major + minor updates
  • • Quarterly training webinars
  • • On-site training options
FOR LARGE TEAMS
Enterprise Support
Dedicated partnership
  • • Named support contact
  • • 2-hour critical response SLA
  • • On-site or remote training
  • • Custom feature development path
  • • Database optimization reviews

How SDSI support actually works

STEP 01
Call or submit a request

You reach a real person who knows the software and often knows your company. No phone trees, no “we’ll get back to you.”

STEP 02
Secure remote session

With your permission, we securely connect to your desktop, see exactly what you see, and resolve issues in real time while you watch.

STEP 03
Follow-through & training

We document the resolution and often schedule a short follow-up call to make sure everything is working perfectly and show you related tips.

“I’ve been using SDSI products for 19 years. Their support is the main reason we’ve never seriously considered switching. They answer the phone, they fix the problem, and they treat us like partners.”

— Susan M., Director of Operations, Summit Construction Group

“Last year we had a complex legacy data import issue two days before a major bid. SDSI’s lead developer jumped on a remote session with us at 7pm and stayed until it was solved. That level of commitment is unheard of today.”

— Robert P., Chief Estimator, Vanguard Civil
Contact Our Support Team

CURRENT CUSTOMERS: CALL (317) 555-0199 FOR IMMEDIATE ASSISTANCE